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Being a high-performing organisation means continuously checking our progress against measures that are important to stakeholders.
In 2023 we published six strategic key performance indicators, enabling us to effectively monitor progress against our strategic anchors.
We will continue to monitor our performance using the same KPIs in 2024 and externally publish our results.
International and industry engagement
Level of local and international engagement by the Board of Commissioners and Executive Directors.
External perception of the JFSC through annual industry survey
Engagement and perceptions.
Adherence and improvement of UX SLA with industry
Monitor, measure and reduce current industry SLAs.
Online streamlined interactions
Increase in end-to-end digital interaction processes with end users.
Annual staff happiness index survey.
Increase in staff retention.
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