Industry survey

We are committed to listening to our stakeholders, using feedback to improve our effectiveness as a regulator.

We launched our first annual industry survey in 2023 to measure our performance and gain insights from our stakeholder community. We use the results of our annual survey as a key performance indicator.

Last year, respondents cited our team’s professionalism, contribution to Jersey’s international reputation and investment in technology as positives. The key areas for improvement included user experience of our portals, the quality and consistency of in-person and online interactions with us and employee turnover levels.

2023 was an extraordinary year for both the JFSC and industry. The scale and pace of essential regulatory change has had an impact on our stakeholders. While our team showed real commitment under challenging circumstances and important progress was made in relation to our myJFSC portal, employee retention and stakeholder engagement, an initial review of our 2024 results shows there is clearly still work to be done. Our website, portals, in-person support and phone experiences remain key areas for improvement. We are committed to improving, while recognising that organisational transformation takes time to deliver effectively.

Positively, our responsiveness on international matters continues to be seen as a strength, with most respondents agreeing that we act in the best interests of Jersey. We have a reputation for operating fairly. Respondents also praised the professionalism of our team, found value in our in-person engagement activity and believed our improvements to portals are going in the right direction. These are strengths which we will build on in 2024.

The 2024 survey was completed in January, so we will now take time to reflect on the results and provide a further detailed update later in the year.