Service notice – myRegistry and our Security Interests Register will be unavailable due to scheduled maintenance from 10:00am until 6:00pm on Saturday 29 November and 6:00pm on Tuesday 2 December until 2:00am on Wednesday 3 December.
Being a high-performing organisation, with a renewed focus on operational deliverables that enable greater industry support, requires us to encourage increased accountability, transparency, and oversight in our ways of working.
For 2023 we will publish Key Performance Indicators (KPIs) that will enable us to effectively monitor our progress against our strategic aims. These KPIs will cascade through the organisation, in addition to our internally focused KPIs, designed to ensure we remain on track.
Supplementing these KPIs, we will reflect on a suitable overarching measure of our effectiveness as a regulator.
Strategic key performance indicators
Engagement
Level of local and international engagement by the Board of Commissioners and Executive Directors
# Of international (off-island) meetings versus target
# Of meetings with local stakeholders versus target
Industry perception
Industry survey of perceptions of the JFSC
Year-on-year % improvement
Service level agreements
Monitor and improve performance against our service level agreements with industry
% Adherence to published SLAs with year-on-year improvement until we hit our target of 50% reduction in all processing times
Digital processes
Increase end-to-end digital interaction processes with end users
One new end to end process per quarter
Staff engagement
Annual staff happiness index Survey
Year-on-year improvement in annual happiness index
Staff retention
Increase staff retention
Year-on-year % increase in average tenure of JFSC staff
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