Service notice – myRegistry and our Security Interests Register will be unavailable due to scheduled maintenance from 10:00am until 6:00pm on Saturday 29 November and 6:00pm on Tuesday 2 December until 2:00am on Wednesday 3 December.
The industry survey helps us to understand our stakeholders’ perceptions and experiences of working with us. It is an important part of our commitment to transparency and to prioritising changes and improvements which matter most to industry.
An independent market research agency carried out the survey, and we invited all industry to take part. The online quantitative survey closed in November 2023, followed by qualitative interviews which closed in January 2024. Respondents represented a cross-section of sectors.
We have documented our progress in addressing your feedback throughout the year, which you can watch below.
A view from the top: Digital transformation
Chief Risk Officer, Chris Gedrych, share our response to your industry survey requests for improved user-friendliness and functionality of our digital platforms, and our future plans in this area.
A view from the top: Registry improvements update
Executive Director of Registry, Beverley Kent talks about what we have done to address your feedback, as well as our plans for the future.
A view from the top: People strategy
Executive Director of People and Culture, Alexis Dolling, discusses our most recent industry survey results, the actions we’ve taken so far, and our plans to address your feedback in the future.
A view from the top: Supervision
Executive Director of Supervision, David Eacott, talks about our industry survey results, actions taken so far, and plans to address your feedback in 2025.
Project in focus: Reggie, your AI-powered chatbot
Tom and Andrew, from our Innovation Hub, alongside Gamu, from our Policy team, share how our new AI-powered chatbot delivers a new way of interacting with our AML/CFT/CPF handbook and Codes of Practice, saving you time, providing you with the source material, and supporting inclusion and access to regulatory documents.
Projects in focus: myJFSC form upgrade
Olivia, Glen and Matthew from our Authorisations team share how our four new anti-money laundering service provider forms on myJFSC are providing faster turnaround times, increased functionality and better user experience.
A view from the top: Registry improvements
Director General, Jill Britton and Executive Director of Registry, Beverley Kent talk about our industry survey results, what actions have been taken so far, and plans to address feedback before the end of the year.