Read how we performed against our service level agreements in Q3 2025
Service performance in Q3 2025 showed sustained improvement compared to the same period last year and the earlier part of 2025. Notably, this service improvement has happened alongside a 28% increase in demand for Registry services.
Some instances of SLA non-adherence were due to the complexity of the requests, which required clarification or enhanced assessments. Encouragingly, these occasions are few, and performance remained positive.
Background
Our quarterly service report shares how we are performing in areas that are important to industry, including user experience and improving turnaround times.
The quarterly publication of our service performance is part of our service excellence focus, driving improvements and increasing transparency with our stakeholders.
We are reporting on our turnaround times in the following areas:
- personal questionnaires
- Jersey private fund applications
- anti-money laundering service provider forms
- incorporations and registrations of new companies
- registration of new business names
- post-incorporation submissions